Technical service and quality assurance
1. Installation and trial run.
2. The seller's engineer shall guide the equipment placement, install and trial run, give professional advice and train the buyer engineer.
3. Schedule
1). Equipment installation and debugging.
2). spread line and pipeline.
3). Debugging proofreading.
4). Commissioning.
5). Feeding paper trial production.
6). Training (from beginning to end) total time: 4-7 days.
4. Quality assurance period The machine provides a 12 - month warranty period under normal use.
Manufacturer's 5 after-sales guarantees of equipment:
4.1 guarantee to provide the buyer with hardware maintenance and information for accessories and vulnerable parts.
4.2 the seller shall guarantee that each part of the whole machine is new and the machine is not malfunctioning.
4.3 our company has 24-hour online telephone technical guidance to ensure the operation of users.
4.4 if the equipment requires on-site maintenance and debugging after the expiration of the warranty period, the personnel shall
ensure the arrival of on-site treatment within the agreed time.
4.5 the equipment shall be assured for 1 year except for wear.
4.6 after the expiration of the warranty period, the buyer shall provide the maintenance compensation and raw material costs,
transportation expenses, etc.
4.7 the following conditions are not within the 12-month warranty scope.
>Disposable products, such as ink, rubber roller wear and so on.
>Wire aging.
>The worn parts of a machine.
>Change the machine without notifying the seller.
1. Q:How long will your engineer reach our factory?
A:Within one week after everything ready (machine arrival your factory, nonwoven material, power source, air compressor etc.Prepared).
2. Q:How many days will you finish installing ?
A:We will finish installation and training within 15 days.
3. Q:What should we charge for your engineer?
A:You should charge for the cost of our engineer's air tickets, hotel, food, and also their salary 80USD one day per person.
4. Q:How long is your machine's warranty period?
A: All our machine have half a years guarantee for electricity parts and one years guarantee for mechanism, starting from finished installation.
5. Q:How could you do if the parts broken within warranty?
A: We would express the free replacement parts during the warranty date.
6. Q:How could you do after one year warranty period?
A:We also can do service for you, but you need pay salary for our technicians 80USD/day for each person.
7. Q:Does your engineer understand English?
A:Our engineers understand a little English. All our engineers have more than five years machine installation experience.
8. Q:Can you help us find any engineer in our location?
A:Of course, we will check and inform you as soon as possible.
9. Q:How do we solve the machine problem after your engineer leaving?
A:Generally speaking, there will be no problem after finishing installation. In case you have any problem, you can contact our sales at any time. Our engineers will take a solution video according your description.
| After-sales Service Provided 1: |
Online support
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| After-sales Service Provided 2: |
Video technical support
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| After-sales Service Provided 3: |
Free spare parts
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| After-sales Service Provided 4: |
Field installation, commissioning and training
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Audited Supplier 
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